IT Technical Service Desk Team Leader, Central London, Financial Services
£45,000 - £50,000 + 15% bonus + overtime
Please note this is a technical role so 2nd line experience is vital.
As team lead you will actively manage the day to day running of IT Service Desk team. The Technical Service Desk Lead will be required to prioritise the day to day working practices of the Service Desk with competing customer needs, delivering to agreed SLAs and OLAs. The Service Desk Lead will be required to provide an high level service offering which requires team members to be available to support 24 x 7.
You will have 8 direct reports that are across the UK and Europe.
After 6 months there is a plan to split the service desk into 2 teams and you will be in charge of the technical team, so a technical 2nd line back ground is needed.
Extensive technical support and desktop management skillset, in but not limited to Windows 7/10, Office 2016, O365, SCCM, AD, Group Policy, Citrix
Understanding of basic networking, TCPIP, DNS, DHCP etc.
Good knowledge of remote access methods and applications