£30k - £35k
Our client is a growing software business, who specialise in the Life Sciences industry. They provide a growing, cutting edge application, and due to client growth are looking for a Support Engineer, to provide a high level of customer support to resolve technical issues. They encourage regular team interaction and promote an idea sharing environment. They host regular social events and like to promote their employees when they can.
This company provide a high-level application, that is used globally. Due to continued client wins, they need to make sure that the clients support is met and has such as expanding the team. With a key focus on customer satisfaction ,you will provide troubleshooting and support for a wide range of issues. You will try and solve the issues initially but will escalate any others to the development team.
Previous experience working on a helpdesk supporting software applications.
Previous experience of providing Tier 2 support to resolve Customer issues that require in-depth investigation and troubleshooting.
Previous experience using a CRM tool to manage customer communications and to track incoming requests.
This is a fantastic role with a top quality organisation. They offer superb progression opportunities within the organisation, as well as provide key training and personal development. They also have a high level of staff retention - people don't leave this place!
If you are interested in this role, then get in touch at firstname.lastname@example.org or on 01223 828 233.