Service Desk Analyst - 1st & 2nd Line - London - Financial Services, Contract
A leading player in the Financial sector is looking for an enthusiastic and hardworking 1st / 2nd Line Service Desk Support Analyst to join their energetic and friendly team.
They are very much focused on the development of their employees and their skills so this role has some fantastic opportunities for career development within the company.
As a 1st & 2nd Line Service Desk Analyst, you will be required to provide swift and efficient first line IT client support to staff in their London and international offices. You will also communicate with IT Support and users to bring about fast and effective solutions. You will need to be excellent at time and task management, bringing successful resolutions to problems and maximising the output of the help desk.
You will also need to know where to direct certain escalations and ingratiate yourself with every level of the fast paced and exciting team atmosphere. The role of 1st Line Service Desk Analyst offers the chance to build on your knowledge of first line support and begin to move into second line. This will mean keeping up with latest technology in order to maintain a slick and effective service across the board as the management team is trying to include all levels of technical staff in project life cycles.
The ideal candidate will have experience of:
- Demonstrable knowledge of the ITIL lifecycle
- Experience working with Office 2016 & 365
- Strong and demonstrable technical support and desktop management skillset, ideally but not limited to Windows 7/10,, App-V, SCCM, AD, Group Policy, Citrix
- Understanding of basic networking, TCPIP, DNS, DHCP etc.