Our client provides diversified systems and services to the transportation and defense markets worldwide. They are seeking a Service Delivery Manager to manage the Delivery Service operation including Sub-Contracts to the levels and timescales stated within the SLA and to manage the relationship between the business and their key clients.
Skills knowledge and experience:
Essential: Strong track record of management experience within a customer service environment Ability to demonstrate business awareness and operational knowledge.
Ability to demonstrate detailed knowledge of performance measurement techniques and their application Knowledge of contract management in a transport/commercial environment.
Knowledge of practical application of ISO 9001 and relevant Health and Safety Legislation Basic understanding of business finance
Knowledge of TTL processes and procedures relating to Ticketing/Revenue Collection Effective influencer, capable of producing high standards of work through individuals who do not necessarily report directly (matrix management)
Excellent written and verbal communication skills.
This is an exciting opportunity to join a business in growth mode...Apply now to firstname.lastname@example.org for further information.