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Senior Service Desk Analyst

  • Location

    London

  • Sector:

    Client Partnerships, Disruptive Development

  • Job type:

    Contract

  • Salary:

    £180 - £200 per day

  • Contact:

    Francesca Memory

  • Contact email:

    fmemory@dpconnect.co.uk

  • Job ref:

    JO028069

  • Published:

    5 months ago

  • Duration:

    6 months

  • Startdate:

    ASAP

Senior Service Desk Analyst - 2nd Line Support - London - Financial Services - Contract

A leading player in the Financial sector is looking for an enthusiastic and hardworking Senior 2nd Line Service Desk Analyst to join their energetic and friendly team.

They are very much focused on the development of their employees and their skills so this role has some fantastic opportunities for career development within the company.

As a Senior 2nd Line Service Desk Analyst, you will be required to provide swift and efficient first line IT client support to staff in their London and international offices. You will also communicate with IT Support and users to bring about fast and effective solutions. You will need to be excellent at time and task management, bringing successful resolutions to problems and maximising the output of the help desk.

You will also need to know where to direct certain escalations and ingratiate yourself with every level of the fast paced and exciting team atmosphere. The role of 2nd Line Service Desk Analyst offers the chance to build on your knowledge and mentor juniors. This will mean keeping up with latest technology in order to maintain a slick and effective service across the board as the management team is trying to include all levels of technical staff in project life cycles.

The ideal candidate will have experience of:
- Office 365
- Active Directory
- ITIL
- Windows 7

Please apply today for immediate attention of your CV!