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IT Service Desk Analyst

  • Location

    Cambridgeshire

  • Sector:

    Silicon Fen, Disruptive Development

  • Job type:

    Permanent

  • Salary:

    £30,000 - £45,000

  • Contact:

    Ben Green

  • Contact email:

    bgreen@dpconnect.co.uk

  • Job ref:

    JO030499

  • Published:

    22 days ago

  • Startdate:

    ASAP


I am working with a fast growing software company whos solution enables companies to combat financial crime.
The position is an IT Sevice Desk supporting users of varying skill levels and across a range of devices, including Windows 10,and Linux

The role requires building machines, user provisioning and keeping an inventory of IT equipment.
You should have strong organisational skills with a focus on exceptional customer service.
There will be a portion of your work involved in trouble shooting our various environments running on our Hyper V infrastructure.
These are a mixture of Windows and Linux servers.


You will be:
Responding promptly to IT support requests
Maintaining an inventory of IT equipment
Building laptops and desktops for new starters and replacing equipment as required
Maintaining documentation for IT staff and end users
Management and monitoring of backups

The ideal candidate will have:

2 years of experience in a service desk role
Excellent knowledge of Windows 10
Good understanding of Active Directory administration
Microsoft Office 365 administration experience
Understanding of IT security, viruses and malware
Experience of building laptops and desktops using automated build tools
Ability to perform hardware repairs and upgrades
Experience of using a helpdesk ticketing system to categorise and prioritise workload
Awareness of TCP/IP networking and WI-FI technology
Understanding of Audio & Video / Video Conferencing solutions