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IT Service Desk Engineer

Job Description

1st Line Service Desk/Technical Support Engineer with Active Directory and Office 365 required to resolve incidents assigned to the onsite team via the Service Desk Tool.

The individual takes responsibility for managing the volume of their queues with the Service Desk Tool and fulfils incidents and requests within the commitments on the Customer Support Agreement (SLAs, KPIs)

The key objective within this role is to ensure that accurate, effective and timely support is provided to users. The Technical Support Engineer role fulfils the 1st Line support function of desktop issues.

In this role you must be highly motivated and able to provide the highest quality of customer service at all times. The need to be able to provide accurate and timely information relating to on-going issues is of vital importance. The ability to write clear, factual notes into call logs is critical.

To be successful in this role, you will have previous experience of working on a busy and demanding IT Support Desk function, be able to set and re-set passwords in Active Directory, provide support on Office 365 and be able to install and support hardware & peripherals.

Joining this organisation will give you the opportunity to jump start your career, the organisation has a superb pedigree and has recently won awards for excellence in technology, there are superb career opportunities and development and training.


Job Requirements



1st Line Support / Office 365 / Active Directory