Service Desk Technician - 1st Line Support
Contract Service Desk Technician - 1st Line Support - 3 Month Initial Contract - Crawley, Surrey - £14 Per Hour - Immediate Start - Global Payments Organisation.
Service Desk, 1st Line Support
A Service Desk Technician is required for a 1st Line Support role based in Crawley, Surrey working for a leading payments integration company.
In the role you will provide quality support with a high degree of customer satisfaction, technical expertise and timeliness.
For this Service Desk Technician role you must have experience providing support in a Service Centre technology environment, and have a good understanding of relevant processes and the importance of meeting targets and maintaining good customer relations through excellent customer service. It is vital for the role that you have a broad experience of communicating with customers in varying support situations.
In the role you will research, resolve and respond to queries received via telephone calls, emails and perform call-backs in a timely manner in accordance with the Service Level agreements and monitor and action alerts and tools in accordance with the Service Level agreements, liaise with customers and sub-contractors where necessary to manage calls through to resolution provide and complete a first line fix where possible and within defined time scales.
If you are interested in this role please submit your CV for consideration today.