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Service Desk Manager

Job Description

My client - a highly successful Managed Services Provider - are recruiting for a Service Desk Manager to join the team on an initial 3 month contract basis.

The Service Desk Manager will be responsible for a team of 40 engineers, with an aim of reaching an 85% first time fix. Initially running for 3 months, there is also the possibility for further extension.

Primary responsibilities include:

- Ensuring all requests are responded to and resolves within agreed SLAs
- Organising team and one-on-one meetings
- Supervision and co-ordination of Service Desk engineers
- Ownership and escalation of all tickets

You should be experienced in managing and leading large Service Desk teams, as well as working within an ITIL framework and proficient across the Microsoft tech stack.

Candidates will only be considered if available to start with immediate effect; if you are immediately available and would be interested to hear more about this opportunity, please do not hesitate in submitting your CV for consideration.

Job Requirements

Service Desk Management / ITIL / Microsoft