Service Desk Engineer
My client - a highly successful name in Managed Services - are recruiting for a Service Desk Engineer to join the team. Dealing with remote management of customers' network security, servers and cloud, the client now requires a Service Desk Engineer on a permanent basis due to an exciting period of expansion.
The Service Desk Engineer will be responsible for resolving incidents assigned to the onsite team via the Service Desk Tool, and fulfilling incidents and requests within the commitments on the Customer Support Agreement (SLAs, KPIs).
Primary responsibilities include:
¿ Ensuring all calls to the service desk are logged and responded to in accordance with SLAs
¿ Ensuring all relevant information is entered into the call logging system
¿ Progressing calls when necessary to other departments/third parties for further investigation
¿ Keeping customers informed at all times from incident through to resolution
Skills and experience required:
¿ Essential: Windows 7/10, Active Directory, Network Troubleshooting
¿ Windows Remote Support tools
¿ Office 365/Azure and Citrix highly desirable
¿ Minimum 2 years¿ experience in a Service Desk Analyst role
¿ Excellent communication skills and telephone manner
This is a fantastic opportunity to join a leading organisation who can offer superb career progression and development, and invest the utmost in their people's training and development.