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Head of Research and Consumer Insight

Job Description

User Research, Consumer Insight, User Engagement, Engagement System, Research Framework, Baseline insight, Customer Engagement Strategy, Regulatory environment, Telco, Utilities, Technology, Finance

This leading financial services business is currently looking for a Head of Research and Consumer Insight to establish a research framework and form a baseline insight in order to develop its entire, initial customer engagement strategy.
You will be required to carry out research among similar companies to identify existing best practice in end user engagement and then report findings to senior level business stakeholders. You will then design an engagement system to record findings and develop a baseline insight to impact immediate business decisions and also work with senior business partners to suggest a longer term strategic direction for consumer engagement.
You will need knowledge of setting up research functions from scratch as well as extensive experience working with end users from all backgrounds from highly privileged to extremely vulnerable. You should also have an understanding of working with regulated business so a background in Telecoms, Utilities or technology would be a distinct advantage. Applications from individuals with a financial services background will also be considered.

This is an initial 3 month contract role with potential to extend beyond this. The role will be based in Central London and will pay up to £1000 per day.

Apply now for a immediate consideration and a full job description.

User Research, Consumer Insight, User Engagement, Engagement System, Research Framework, Baseline insight, Customer Engagement Strategy, Regulatory environment, Telco, Utilities, Technology, Finance


Job Requirements



User Research / Consumer Insight / Engagement Strategy