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Customer Readiness Manager - Financial Services

Job Description

Our client a leader in the financial services sector has an urgent contract requirement for a Customer Readiness Manager with hands on project delivery experience and with an understanding and prior involvement of the end to end project life cycle and who has been involved with regards to testing / business business proving / UAT of products.

FINANCIAL SERVICES EXPERIENCE IS ESSENTIAL for the role along with experience of; Onboarding new clients, release planning, Go Live planning, business readiness testing and meeting agreed SLA's.

My client has a particular product stream that has 4 / 5 clients progressing through the project life cycle all in various states of readiness. Some have inherent challenges whilst others are yet to start.

The ideal candidate needs to have proven delivery experience, not be afraid to get into the detail and have a general understanding of stakeholder management, project delivery, testing and release into live.

The Customer Readiness Manager supports customers with the following;
1. When a customer comes onto a new service
2. When a new customer comes onto an existing service
3. When a customer makes internal changes that require them to retest their use of an existing service
4. When our client makes changes to a service that require customers to retest their systems

Key Responsibilities
Ensuring that outstanding service is provided to our clients customers by preparing them for the implementation of a system or a change to a system.
This includes attending/contributing to external meetings and also preparing, amending and reviewing Customer Readiness documents
Responding to customer queries and raising defects on behalf of the customers within the SLAs agreed with the customers
Ensuring that the milestones and deliverables on the project plans are met and are of the appropriate quality before being made externally available.

Job Requirements

Onboarding new clients / release planning / Go Live planning