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ITIL Incident Manager

Job Description

ITIL Incident Manager

My client; a highly successful name in financial services requires a talented ITIL Incident Manager

In this ITIL Incident Manager role you will gain exposure to a large financial services organisation where you will work within a multi-vendor environment on a complex infrastructure and provide quality incident support.

The Incident Manager will be responsible for managing and controlling all incidents as they occur to ensure minimal impact to the business and ensure restoration of a normal operating service as soon as possible and within defined Service Levels.

The ITIL Incident Manager will be accountable for all IT incidents, ensuring end-to-end ownership and accountability throughout the life of the incident, facilitate early return of service including workarounds, manage Incident Communications to ensure users are kept up to date with relevant information of their incident, act as point of escalation for High Priority or Major Incidents, responsible for ensuring all incidents contain current and correct detail within the Service Management Toolset as well as having responsibility for conducting Post Incident Reviews.

To be successful in this ITIL Incident Manager role you should possess significant commercial experience in an IT Incident Management role, have an excellent working knowledge of ITIL Incident Management process and ideally be ITIL Certified to ITIL Foundation as a minimum, excellent career opportunities are offered in return for your skills and experience.

Job Requirements