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Service Desk Analyst

Job Description

1st Line Service Desk Analyst, London, Financial Services, Opportunity to go Perm.

A leading player in the financial sector is looking for an enthusiastic and hardworking 1st Line Service Desk Support Analyst to join their energetic and friendly team.

They are very much focused on the development of their employees and their skills so this role has some fantastic opportunities for career development within the company.

As a 1st Line Service Desk Analyst, you will be required to provide swift and efficient first line IT client support to staff in their London and international offices. You will also communicate with IT Support and users to bring about fast and effective solutions. You will need to be excellent at time and task management, bringing successful resolutions to problems and maximising the output of the help desk.

You will also need to know where to direct certain escalations and ingratiate yourself with every level of the fast paced and exciting team atmosphere. The role of 1st Line Service Desk Analyst offers the chance to build on your knowledge of first line support and begin to move into second line. This will mean keeping up with latest technology in order to maintain a slick and effective service across the board as the management team is trying to include all levels of technical staff in project life cycles.

In this role you must have strong skills in Windows XP and/or Windows 7 operating systems, Windows 2003 Server, TCP/IP and MS Outlook 2003/2010. It is essential that you have a good knowledge of MS Office products and proven administration skills in Exchange and Active directory. Remote Access skills such as Citrix and VDI are desirable, and a general networking knowledge is preferred.
You must also be eligible to work in the UK.

If this sounds like it's for you, we want to hear from you!

Job Requirements