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Contract Application Support Analyst

Job Description

Contract Application Support Analyst - Glasgow, Scotland Central Belt - 3 Month Contract - Competitive Rate

Windows, Unix, Oracle, .NET, ITIL

My client, a global market leading Technology Solutions Consultancy are currently in need of an Application Support Analyst for a 3 month contract assignment.

The successful individual will be responsible for:
Application support for one or more customers critical business systems (COTS and bespoke)
Handling customer incidents, problems and requests within strict Service Levels
Liaise with customers and other third parties to ensure incidents are resolved in the most efficient and cost-effective manner
Answer questions from customers about the features and capabilities of the supported Applications
Produce both customer-facing and internal documentation as required in line with company and client standards
Participate and facilitate knowledge sharing between support, development and service delivery teams
Communicate customer requirements to our development team
Assist development teams in testing changes to supported applications
Perform a set of predefined administration tasks for the customers within the supported applications
Perform daily, weekly and monthly system checks and maintenance tasks to ensure the availability and integrity of supported applications
Actively participate in Continual Service Improvement Activities in order to add value to the services provided to customers

The following skills and experience are required:
Excellent communication skills with all levels of staff within the organisation and customer
Excellent organisational skills and an eye for detail
Experience of applying processes and procedures
Ability to learn new technologies quickly
Ability to multi-task in a fast paced, pressurised environment
Oracle Database experience essential
Problem analysis and solving
Bespoke application support

Job Requirements

Windows / Unix / Oracle / .NET / ITIL