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Service Performance and Reporting Analyst

Job Description

Service Performance Reporting Analyst - Cutting Edge World Leader - £30,000 + Excellent Package - Central London

My client who are a world leading and cutting edge Engineering and Integration organisation are currently in need of a Service Performance Reporting Analyst to support a major Government programme from our location in Central London on a permanent basis.

My client is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers.

THE ROLE YOU WILL PLAY

My client have an established Service Delivery Performance Management function that provides timely, detailed and accurate information on all aspects of Performance Management, Service Levels, Key Performance Indicators and Customer Satisfaction.

This involves detailed engagement and coordination with a number of different suppliers who have been contracted directly by the Customer for provision of network, end user computing, hosting and application services as well as their own managed service environment.

Reporting to the Service Performance Manager, the Service Performance Reporting Analyst will be responsible for the production of all reports and surveys relating to Performance Management. These reports will be used within the Legacy Co-assurance, SIAM and Tower environment as well as for formal presentation to the Customer.

You will be responsible for the following activities:

Understanding the Service Level requirements and measurements
Understanding contractual obligations to the customer
Supporting the team responsible for Performance Management Reporting including some analysis of underlying data used to produce the Service Levels
Keeping the Service Delivery Performance Manager updated and informed on all issues relating to reporting
Working closely with


Job Requirements



SLA's / Service Performance / ITIL / SQL