Catalogue & Request Process Lead
Catalogue & Request Process Lead - Cutting Edge World Leader - £55,000 + Excellent Package - Central London
We have an exciting new permanent opportunity for a Catalogue & Request Process Lead to support a major Government programme from my client's location in Central London.
THE ROLE YOU WILL PLAY
My client is developing its Information and Communications Technology (ICT) presence significantly in the UK. It has ambitions to bid for, win and execute a number of major UK Government ICT programmes. A key element of these programmes will involve the management of ICT operations in existing customer estates (including third-party services) and the introduction of a managed and delivered environment/ICT enterprise; including the design, transition and operations of new services.
As the SIAM Catalogue and Request Process Lead within the Service Management Integrator (SIAM) team, a key ingredient to success is winning the hearts and minds of the Supplier Process Managers and IT staff. Leading by example and fulfilling the SIAM activities in line with the agreed processes is critical to maintain credibility.
The Process Lead will be expected to have a good knowledge of how the Service Catalogue and Request Fulfilment Management processes integrate and interact with other ITIL processes.
Key Responsibilities include:
Service Catalogue and Request and Access Process
Lead Service Design activities around Catalogue and Request requirements, implementation and testing.
Coordinate with Suppliers for new services going live to ensure Catalogue items and Service Request templates are built effectively in the ITSM toolset.
Assures the currency of the Service Catalogue is maintained by ensuring Suppliers update their catalogue items within the agreed frequency or post changes.
Supports the transition team with approving design requirements.
Has a significant input into the catalogue scrum in order to update the project, and the engineers on app