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Service Desk Analyst - Client On-boarding

Job Description

Service Desk Analyst - Tower Hill, London

A Client Service Desk Analyst with strong experience of Client On-boarding is required for a contract role working with a financial services client in London working on a very high profile programme. It is necessary for the role that the Client Service Desk Analyst has recent and extensive experience working in the Banking or Financial Services industry.

In this role the Client Service Desk Analyst will be liaising with Fintech companies and banks registering and on-boarding for a new service within the financial services. It is imperative for this role that the suitable Client Service Desk Analyst has excellent customer service experience and communication skills, along with basic IT Support and a passion for outstanding quality and service delivery.

In this role you will provide first line support; answering and resolving support queries via phone and email and referring more complex queries to the helpdesk. You will take ownership of participant problems and be proactive when dealing with participant issues, log all calls on the system including any action taken against the relevant ticket, maintain a log of any software or hardware problems detected and respond to enquiries from participants and help resolve problems.

As the Client Service Desk Analyst you will need to possess excellent Customer Relationship Management skills, have experience of successful on boarding of participants and the ability to maintain on-going relationship with clients.

This role will provide you with the opportunity to gain experience working on a brand new industry changing programme that will change the banking industry in the UK.

Job Requirements

1st Line Support / Client On-boarding /