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IT Helpdesk Engineer

Job Description

IT Helpdesk Engineer, 1st Line Support, Windows 7/10, Office 2013/365, Active Directory, DNS, Jira

This award winning financial technology company is currently recruiting for an IT Helpdesk Engineer to work within a team responsible for the first and second line support of software and applications for both internal and external use.
Your duties will include working with the Head of Support to prioritise all issues in order to meet the expectations of both internal and external customers. You will deploy new releases and patches from development as well as receive, log, analyse and manage all requests from business users of the applications.
You will be required to investigate and resolve problems either through communication with the business user directly or by escalation to the Development team.
You must have some experience of the technical support of IT applications and knowledge of a helpdesk system, preferably Jira. You will also need a good understanding of Windows 7/10, Office 2010/2013/365 as well as DNS and Active Directory including backup and restore processes.
Above all you will need to be confident and switched on with an ability to effectively deal with queries and problems, gleaning as much information from the user as possible.
You should be comfortable working in a heavily client-facing role and will need to have the flexibility to work on standby hours 1 week in every 5 with overtime paid for additional work.

This is a permanent position based in Central London, paying up to £22k with an asap start.

Apply now for immediate consideration and a full job description.

IT Helpdesk Engineer, 1st Line Support, Windows 7/10, Office 2013/365, Active Directory, DNS, Jira


Job Requirements



1st Line Support / Windows 10 / Office 365 / Active Directory / DNS