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Senior Cards Operations Specialist

Job Description

Senior Cards Operations Specialist ¿ London

This is an exciting opportunity for a Cards Specialist to join one of London¿s leading challenger banks whose aim is to create a new level of open competition and transparency within the UK market using state of the art technology making payments faster, cheaper and more efficient for everyone.

I am seeking a strong candidate of who can provide day to day oversight and management of all card processes including but not limited to:
- Contact for First Person Fraud
- Escalation process for Customer After Repeat Blocking
- Handling of Charge Backs/Disputed transactions
- Card Blocking, Suspense and Fraud
- Notification of Travelling Abroad
- Handling of Chargeback Fees
- Card Fulfillment Process, Card Activation, Card Re-issuing
- Card Disputed Transactions
- Card Represents
- Card Reconciliation

Strong communications is a key factor of the role, as having the ability to engage with various levels of seniority both internally and externally. Must have come from a customer service focused background and also have a good understanding of banking in general.

If you are seeking your next opportunity and excited by the opportunity above, please don¿t hesitate to apply. Relevant CVs will receive immediate attention.

Senior Cards Operations Specialist ¿ London


Job Requirements