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Business Analyst - Service Design - Gatwick / Crawley Area

Job Description

Business Analyst - Service Design

Are you a Business Analyst looking to put a stamp on your next role? Do you want to be key in what happens every day by being part of a world leading business that develop technology aimed at helping billions of travellers move more easily within and between the world's major cities?

An experienced Business Analyst with a thorough understanding of Customer Service, Service Design and Service Transition is required for a permanent role client who are a global service provider based in the Gatwick / Crawley area in Surrey.

The suitable Business Analyst for this role will ideally come from an Engineering or Financial Services / Payments background. The Business Analyst will be responsible for support the Service Solutions Manager and the Global Business Analytics in leading Service Design and Solution Responses combined with accurately capturing requirements and providing insights taken from service data, and have a strong understanding of ITIL Methodology.

Essential Skills/ Experience / Knowledge for this Business Analyst role:

- Strong Business Analyst skills and expertise
- Service requirements capture and analysis
- Service solution design
- Strong understanding of ITIL Methodology
- Process mapping, service management, project management skills
- Service and operations cost estimating and modelling
- SLA and KPI structuring and benchmarking

If you are interested in this Business Analyst role and have relevant experience to the above points please apply today.

Job Requirements

Requirement Gathering / Service Design / ITIL / Process Mapping