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Job Description

Storage Specialst EMC, VNX, VMAX, VPLEX

Vmax Storage Support/Specialist required with VNX, & VPLEX and ideally Recoverpoint experience required for my client a global technology and service provider to provide 2nd/3rd line support on Vmax, VNX, VPlex Storage technical support to their managed service and break-fix storage customers. You will work in a highly skilled and motivated support team, managing prioritising and responding to assigned tickets and performing effective incident management. Responsibility for the ownership, assessment and troubleshooting of all levels of customer Storage problems for customers, support is delivered via phone, email or remotely via VPN. This is an excellent organisation who can offer a superb working environment along with superb career and training opportunities.

To be successful you will need to have a minimum of 2+ years with EMC Storage Products (VNX, VPLEX, VMAX, Recover Point), possess expertise at identifying issues and driving to root cause via a consistent and logical approach, have senior ability in storage administration and maintenance of an Enterprise Storage environment, experience of vendor management, have superb communication skills both written and verbal and be able to direct with precision and clarity remote-hands technicians over the phone to execute deployment, break-fix and upgrade plans accurately. You will have worked in an ITIL environment and ideally possess as a minimum qualification ITIL Foundation Version 3.

Job Requirements