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Service Desk Analyst

Job Description

My client, a global technology solutions provider, is expanding their business portfolio and looking to recruit a Service Desk Analyst, you will be the single point of contact for end-users and assist our clients in the resolution of IT problems.

About the Company
A systems integrator with over 33,000 employees worldwide and a history of performance excellence built on a culture of innovation. They are passionate about customer success and inspired to make a difference. Their Glasgow office is the central hub for their UK operations, with a modern and open plan setup in a vibrant and central location.

What You¿ll Be Doing
You will provide first and second line technical support on a global scale to one of their Security & Defence clients. Using your exceptional communication skills, you will deal with a range of requests and problems. You will undertake analysis, diagnosis and proactively drive incidents through to effective resolution.

Your Skill-Set
It is important you possess a good working knowledge of Microsoft operating platforms including cloud based services, WAN and LAN hardware and basic configuration. Ideally you will hold some or all of the following qualifications ¿ Microsoft MTA or MCSA; Juniper; and Dell.
You will be able to demonstrate an understanding of ITIL processes and their importance in a support environment with specific consideration for incident, problem, change and release management. You will have experience of Virtualisation (e.g. VMware, MS Hyper-V) and Enterprise Storage (e.g. Netapp, Dell Compellent).

The Package
A competitive salary commensurate with experience is offered in addition to a flexible benefits package including 33 days holiday and 7% matched pension contribution and various other options.

The Application Process
Apply now! Your application will be considered immediately, and if the client would like to interview they will conduct a telephone interview followed by a face to face.

Job Requirements