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Service Transition Manager - Planning & Support

Job Description

Service Transition Manager - Planning & Support
London City
Permanent, Full-Time

My client, a global technology solutions provider, are currently undertaking a large scale Service Transition programme and are looking to recruit a Service Transition Planning & Support Manager to work on this high profile programme.

In this role you will oversee Project Transition activities including sign off Service Readiness criteria and authorisation for approvals. You will also act as a subject matter expert providing Suppliers an understanding of solutions across all ITIL processes including Service Operations and Transition.

Experience Required:
- ITIL Process development and implementation
- Demonstrated experience in delivering complex ICT Service management programs including Transition Programme Management
- Extensive experience within service delivery organisation (typically at least 15 years), with at least 5 years at Principal level.
- Ability to create a collaborative environment and deliver a consensus agreement with other Suppliers and the customer stakeholders
- Highly analytic and detail oriented, with an ability to demonstrate command of the details while articulating them to a higher level
- Ability to effectively coordinate multiple, concurrent activities, while understanding and managing dependencies and risk
- Exceptional initiative in developing and improving systems and procedures
- Ability to drive remedial action and service improvement across all levels of the organisation
- Ability to interact effectively with internal and external customers and senior program management
- Confidence to work independently and within a fast-paced team in a busy environment
- Ability to work in an environment with evolving requirements and dynamic schedules
- Hands on operational experience in a complex multi tower service model

The Application Process
Apply now! Your application will be considered immediately.


Job Requirements



ITIL / Service Transition / Service Management