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Manager / Incident Manager / Payments

Job Description

Incident Manager, Payments Services

The Incident Manager, Payment Services, Will lead the overall design and delivery of the incident management function reporting to the Senior Manager Payment Services. You will be Accountable for ensuring normal service operation is restored as quickly as possible in the event of an incident, minimising the adverse impact on payments operations for the Bank. They Manage the relevant operational and technical payments teams to ensure that agreed levels of service quality and payments processes are maintained.

Background in incident management in the financial Services arena
Technical knowledge in payments - Payment Channels, Payments Systems, Accounting Systems and the Payments Industry
Identifies trends and root causes of issues. Review, analyse and generate Management Information.
Understands the incidents in the pipeline and arranges them in order of relative of importance if needed
Monitor and track incidents throughout the company to support restoration of services as quickly as possible while limiting business impact
Ability to interact widely through a banking organisation at a senior level
Strong understanding of regulation affecting the Payments industry

Responsible for managing all payments incidents through the management of all relevant teams e.g. IT, Payment Operations, Risk.
Has ownership of managing the end-to-end resolution of a payments related incident, applying processes, methods, insight, knowledge, skills and experience to resolve open incidents and prevent future incidents, ensuring normal service operation is restored as quickly as possible, this includes out of hours support where required.
Proactively identify potential threats to the payments function and its impacts to payments operations. Develop a business continuity plan that can be applied to ensure organisation resilience in the event of a future incident


Job Requirements



Payments / Schemes / Business Processes / Incident Management